PRIVACY POLICY

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PEAK PULSE AUTO CARE

PRIVACY POLICY

Proposed Effective Date: October 15, 2026

Peak Pulse Auto Care respects the privacy of our customers and website visitors. This Privacy Policy explains what personal information we may collect, how we use and protect it, when it may be shared with third-party service providers, and the privacy choices available to you.

This Privacy Policy applies to our website, customer inquiries, appointment requests, communications, automotive detailing services, service documentation, and related customer interactions.

By using our website or requesting our services, you acknowledge that this Privacy Policy has been made available to you. This acknowledgment does not replace any consent required by applicable law.

1. INFORMATION WE COLLECT

Peak Pulse Auto Care may collect personal information voluntarily provided when customers contact us, request information, schedule appointments, or receive services.

Information may include:

- Name
- Telephone number
- Email address
- Vehicle make, model, year, condition, and related information
- Requested services and optional upgrades
- Appointment dates and times
- Messages and communications
- Vehicle photographs or videos
- Service history and maintenance records
- Protection application dates and aftercare information
- Inspection findings and service-related concerns
- Protection guarantee eligibility and claim information
- Payment and transaction records
- Other information reasonably necessary to evaluate, perform, document, or complete a service

We do not intentionally request sensitive personal information that is unnecessary to provide our services.

2. BOOKING AND APPOINTMENT INFORMATION

Peak Pulse Auto Care may use third-party scheduling services, including Reservio when enabled, and communication platforms such as WhatsApp to manage customer inquiries and appointments.

Information submitted through these platforms may be processed and stored by the respective providers according to their privacy policies and service agreements.

Booking and appointment records may include customer contact information, vehicle details, requested services, appointment dates, service history, and related communications.

Customers should review the privacy practices of third-party platforms before submitting personal information.

3. PAYMENT INFORMATION

When electronic payments are accepted through third-party payment processors, payment information may be collected and processed directly by those providers.

Peak Pulse Auto Care does not intentionally collect or store complete payment-card numbers through its website.

We may retain transaction information, including payment amounts, dates, payment status, invoices, deposits, and refund records, for legitimate business, accounting, and legal purposes.

Payment providers maintain their own privacy and security practices.

4. WEBSITE ANALYTICS, COOKIES AND TECHNICAL INFORMATION

Peak Pulse Auto Care uses Google Analytics 4 (GA4), Google Search Console, and website services provided by GoDaddy to understand website traffic, monitor search visibility, evaluate website performance, and improve the visitor experience.

Depending on the service and configuration, information processed may include:

- Browser and device information
- Operating system and technical characteristics
- Pages visited and website interactions
- Approximate geographic location
- Referring websites and search engines
- Dates and times of visits
- Online identifiers associated with website activity
- IP addresses processed by applicable service providers
- Technical performance and website usage information

Google Analytics may use cookies or similar technologies to recognize browsers, measure website interactions, and generate statistical reports.

Google Search Console provides search-performance and indexing information and does not, by itself, require visitor-tracking cookies to be installed on our website.

GoDaddy may process technical information necessary for website hosting, security, operation, and performance measurement.

Information collected through these services may be processed according to the providers' respective privacy policies, service agreements, and applicable law.

Visitors may manage or restrict cookies through their browser settings. Where additional consent or privacy controls are required by applicable law, Peak Pulse Auto Care will provide them.

Peak Pulse Auto Care does not sell customers' personal information.

5. HOW WE USE INFORMATION

Information collected may be used to:

- Respond to customer inquiries
- Recommend detailing services
- Schedule, confirm, modify, or manage appointments
- Communicate with customers regarding their vehicles
- Perform requested detailing services
- Document vehicle condition and completed work
- Maintain service and customer records
- Record protection applications and maintenance history
- Verify completion of required CLEAN maintenance appointments
- Evaluate RESTORE protection guarantee eligibility
- Investigate protection performance concerns
- Process service complaints and refund requests
- Provide customer support
- Process or document payments
- Maintain accounting and business records
- Improve website performance and customer experience
- Request customer feedback or reviews
- Protect customers, personnel, and business operations
- Comply with applicable legal and regulatory requirements

We use personal information for legitimate business purposes reasonably related to our services.

6. VEHICLE PHOTOGRAPHS AND VIDEOS

Peak Pulse Auto Care may photograph or record vehicles before, during, or after detailing services.

These materials may be used for:

- Documenting vehicle condition
- Recording pre-existing damage
- Monitoring service quality
- Maintaining service records
- Demonstrating completed work to the customer
- Evaluating service concerns
- Supporting protection guarantee inspections and claims

Routine service documentation is separate from public marketing or promotional use.

Photographs or videos intended for advertising, social media, website galleries, or other public promotional materials will be handled separately from internal service records.

Where customer authorization is required, Peak Pulse Auto Care will obtain appropriate permission before publishing identifiable customer information or vehicle imagery.

Customers may contact us with questions or concerns regarding photographs associated with their vehicles.

7. CUSTOMER COMMUNICATIONS

When customers provide contact information, Peak Pulse Auto Care may use it for communications reasonably related to their inquiry, appointment, service, or ongoing customer relationship.

These communications may include:

- Appointment confirmations
- Appointment reminders
- Vehicle-related questions
- Service updates
- Completion notifications
- Aftercare instructions
- CLEAN maintenance reminders
- RESTORE protection follow-ups
- Protection inspection or guarantee communications
- Customer support
- Feedback or review requests

Customers may request that nonessential communications stop by contacting us.

Promotional marketing communications, when used, will be handled in accordance with applicable consent and opt-out requirements.

Opting out of promotional communications does not necessarily prevent communications reasonably necessary to fulfill an existing appointment, service, or legal obligation.

8. INFORMATION SHARING AND THIRD-PARTY SERVICES

Peak Pulse Auto Care may share information with third-party providers when reasonably necessary to operate the business, maintain the website, communicate with customers, process payments, or provide requested services.

These providers may include:

- GoDaddy: Website hosting, website operation, security, and related services.
- Google: Google Analytics 4, Google Search Console, and related website measurement services.
- WhatsApp: Customer messaging and appointment communications.
- Reservio: Appointment scheduling when used.
- Payment processing providers: Processing authorized transactions.
- Professional advisers: Accounting, legal, or other professional services when reasonably necessary.
- Governmental or legal authorities: When disclosure is required by applicable law or legal process.

The information shared depends on the service involved and the purpose for which the information is processed.

Third-party providers may process information according to their own privacy policies, service agreements, and security practices.

Some providers may process or store information outside Puerto Rico.

Peak Pulse Auto Care does not sell or rent customer personal information.

9. DATA SECURITY

Peak Pulse Auto Care takes reasonable administrative and technical precautions intended to protect customer information against unauthorized access, misuse, loss, or disclosure.

These precautions may include limiting access to business records, using service-provider security features, and maintaining appropriate account protections.

However, no website, electronic communication system, cloud service, or data-storage platform can be guaranteed completely secure.

Customers should avoid transmitting unnecessary sensitive information through ordinary email, text messages, social media, or other unsecured communication channels.

10. DATA RETENTION

Peak Pulse Auto Care retains personal information and service records for as long as reasonably necessary to:

- Complete requested services
- Maintain customer and transaction records
- Respond to service-related questions
- Document vehicle condition and completed work
- Verify protection maintenance requirements
- Evaluate guarantee eligibility and claims
- Fulfill accounting and tax obligations
- Resolve disputes
- Meet applicable legal requirements
- Protect legitimate business interests

Retention periods may vary depending on the type of information, its purpose, applicable legal requirements, and whether an unresolved claim or dispute exists.

Information no longer reasonably required will be deleted, anonymized, or otherwise handled in accordance with applicable business practices and legal obligations.

Information held independently by third-party providers may remain subject to their separate retention policies.

11. THIRD-PARTY WEBSITES AND EXTERNAL LINKS

Our website and social-media profiles may contain links to third-party services, including Google, WhatsApp, booking platforms, maps, payment services, and social-media websites.

These external services operate independently and may maintain their own privacy policies, security practices, and terms of use.

Peak Pulse Auto Care is not responsible for the independent privacy practices or content of third-party websites.

Customers are encouraged to review the relevant policies before providing personal information through external services.

12. YOUR PRIVACY CHOICES

Customers may contact Peak Pulse Auto Care to request reasonable access to, correction of, or deletion of personal information maintained directly by our business.

Requests are subject to applicable legal, accounting, contractual, security, and recordkeeping requirements.

Privacy requests may be submitted to:

peakpulseautocare@gmail.com

We may request reasonable verification of identity before providing, modifying, or deleting personal information.

Requests will be reviewed in accordance with applicable law and the information reasonably available to Peak Pulse Auto Care.

Information controlled independently by third-party providers may need to be addressed directly with those providers.

Customers may also manage browser cookies and certain tracking preferences through their browser or applicable provider controls.

13. CHILDREN'S PRIVACY

Peak Pulse Auto Care provides automotive detailing services and does not direct its website or services toward children.

We do not knowingly collect personal information from children for marketing purposes.

If we become aware that personal information from a child was collected inappropriately, we will take reasonable steps to address the matter in accordance with applicable law.

14. CHANGES TO THIS PRIVACY POLICY

Peak Pulse Auto Care may update this Privacy Policy to reflect changes in business practices, website technologies, service providers, or applicable legal requirements.

Updated versions will be published on our website with a revised effective date.

When additional notification is required by applicable law, we will provide it through an appropriate method.

We encourage visitors to review this page periodically.

15. CONTACT INFORMATION

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Peak Pulse Auto Care
Guaynabo, Puerto Rico
Email: peakpulseautocare@gmail.com
Website: https://peakpulseautocare.com

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© 2026 Peak Pulse Auto Care
A Higher Standard of Clean.