Terms and Conditions

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PEAK PULSE AUTO CARE

TERMS & CONDITIONS

October 15, 2026

These Terms & Conditions apply to automotive detailing, paint enhancement, paint correction, vehicle protection, ceramic coatings, and related appearance-care services provided by Peak Pulse Auto Care in Puerto Rico.

By booking, authorizing, or receiving a service, the customer acknowledges and agrees to the applicable Terms & Conditions made available in connection with that service.

These Terms should be read together with the Peak Pulse Auto Care Privacy Policy, Return & Refund Policy, and any applicable written service agreement or protection guarantee.

Nothing in these Terms limits consumer rights or remedies that cannot legally be waived.

1. SERVICES

Peak Pulse Auto Care provides professional automotive detailing and appearance-care services, which may include:

- Exterior detailing and maintenance
- Interior detailing
- Paint decontamination
- Paint enhancement and correction
- Ceramic coating applications
- Hydrophobic and protective treatments
- Other detailing-related services offered by Peak Pulse Auto Care

The specific work performed is determined by the selected service and any additional work authorized by the customer.

Detailing services are intended to improve, maintain, restore, or protect vehicle appearance. They do not replace mechanical repairs, bodywork, repainting, or permanent restoration of damaged materials.

2. APPOINTMENTS AND BOOKING

Services are provided by appointment and subject to availability.

Customers are responsible for providing accurate contact information, vehicle details, service requirements, and appointment preferences.

Submitting an appointment request does not guarantee availability. An appointment is confirmed only after acceptance through an authorized Peak Pulse Auto Care booking or communication channel.

Peak Pulse Auto Care may contact customers to clarify vehicle condition, service requirements, or scheduling arrangements before confirming an appointment.

3. VEHICLE CONDITION AND DISCLOSURE

Customers should disclose known conditions that may affect service procedures, safety, or results before work begins.

These may include:

- Repainted or previously repaired panels
- Paint defects or clear-coat failure
- Previous polishing or paint correction
- Paint protection film (PPF)
- Existing coatings or protective treatments
- Body damage or corrosion
- Loose or damaged trim
- Electrical or mechanical problems
- Water leaks or moisture intrusion
- Fragile or deteriorated interior materials
- Aftermarket modifications
- Unusual vehicle operating procedures
- Other compromised components

Peak Pulse Auto Care may inspect and document vehicle condition before, during, and after service.

Cleaning, decontamination, or polishing may reveal pre-existing defects previously concealed by dirt, contamination, oils, or other products.

4. PERSONAL PROPERTY

Customers should remove valuables and unnecessary personal belongings before their appointment.

This includes belongings stored in passenger compartments, center consoles, door pockets, glove compartments, trunks, cargo areas, and other storage spaces included in the service.

Areas obstructed by personal property may not be fully serviced.

Peak Pulse Auto Care is not responsible for loss or damage to personal property except where responsibility is established under applicable law.

Customers should disclose fragile, valuable, or unusual items that cannot reasonably be removed.

5. VEHICLE ACCESS AND OPERATION

The customer authorizes Peak Pulse Auto Care to access, start, reposition, and operate the vehicle when reasonably necessary to perform the authorized service.

Such operation may include movement within the service area or repositioning for equipment access.

This authorization does not permit unrelated personal use of the vehicle.

Customers must disclose unusual starting procedures, security systems, mechanical issues, or operating restrictions before service begins.

6. SERVICE RESULTS AND EXPECTATIONS

Professional detailing can improve vehicle appearance, cleanliness, and maintenance characteristics.

However, results depend on the vehicle's condition, materials, previous maintenance, environmental exposure, and service selected.

Factors affecting results include:

- Vehicle age and mileage
- Paint thickness and condition
- Previous repairs or repainting
- Scratches and surface defects
- Oxidation or clear-coat deterioration
- Staining and discoloration
- Material wear
- Chemical contamination
- Environmental damage
- Previous detailing products or treatments

Peak Pulse Auto Care does not guarantee complete removal of every stain, scratch, odor, water spot, oxidation mark, etching defect, or other imperfection.

Any specific result expressly agreed upon with the customer will be evaluated according to the authorized service and applicable law.

7. PAINT ENHANCEMENT AND CORRECTION

Paint enhancement and paint correction are intended to improve paint clarity, gloss, and appearance by reducing defects that can be safely addressed.

Complete defect removal is not always possible or advisable.

Certain defects may penetrate too deeply into the paint system to be removed without excessive material removal.

Peak Pulse Auto Care may limit or discontinue correction when further polishing could compromise paint integrity.

Results depend on paint thickness, hardness, condition, previous repairs, and the extent of existing defects.

Paint correction does not restore missing clear coat, repair structural paint damage, or replace professional repainting.

8. VEHICLE PROTECTION AND ADVERTISED DURABILITY

Peak Pulse Auto Care offers vehicle protection services designed to improve surface appearance, water repellency, resistance to certain environmental contaminants, and ease of maintenance.

Depending on the service selected, protection may be provided through professional sealants, surface treatments, or ceramic coating systems.

Peak Pulse Auto Care may change the brands, formulations, or professional products used, provided the selected treatment remains appropriate for the agreed service and represented level of protection.

Current advertised protection durations include:

CLEAN — Optional Hydrophobic Protection

- Advertised durability: up to 30 days.
- Intended to improve water repellency, gloss, and ease of maintenance.
- No additional maintenance appointment is required during the advertised 30-day period.

RESTORE — Premium Exterior Protection

- Advertised durability: up to 6 months.
- Intended to provide hydrophobic exterior protection and facilitate maintenance.
- A qualifying six-month protection-duration guarantee requires one CLEAN maintenance detail performed by Peak Pulse Auto Care approximately three months after the original RESTORE service, together with compliance with the applicable written guarantee conditions.

Advertised durability represents an expected maximum performance period under suitable conditions, not an unconditional promise that protection will remain equally effective throughout that period.

Actual durability may be affected by:

- Prolonged sunlight and ultraviolet exposure
- High temperatures
- Coastal environments and airborne salt
- Heavy rainfall and moisture
- Industrial fallout and environmental contamination
- Bird droppings, tree sap, and road debris
- Frequent driving or high mileage
- Extended outdoor parking
- Improper washing or abrasive cleaning
- Automatic car washes using physical brushes
- Aggressive cleaning chemicals
- Mineral deposits and water quality
- Surface condition and previous treatments
- Frequency and quality of maintenance
- Physical abrasion, scratches, or impact damage

Hydrophobic performance may temporarily decrease because of accumulated contamination without necessarily indicating complete failure of the underlying protection.

Protection products do not make a vehicle scratch-proof, impact-proof, stain-proof, maintenance-free, or immune to environmental damage.

9. PROTECTION GUARANTEES AND REQUIRED MAINTENANCE

An advertised protection duration does not automatically constitute a guarantee.

Peak Pulse Auto Care may provide an express limited protection-duration guarantee for qualifying services when specifically identified in writing.

For an expressly guaranteed six-month RESTORE protection service, the customer must complete one CLEAN maintenance detail performed by Peak Pulse Auto Care approximately three months after the original RESTORE application.

The required maintenance appointment must be completed within the scheduling interval disclosed in the applicable written guarantee.

Unless expressly included in the purchased package, the CLEAN maintenance detail is a separately priced service.

Maintenance performed by the customer or another provider does not satisfy this specific Peak Pulse maintenance requirement when expressly included in the applicable written guarantee.

Additional conditions may include:

- Following initial curing and aftercare instructions
- Using appropriate washing and cleaning methods
- Avoiding incompatible chemical treatments
- Preventing unnecessary physical abrasion
- Reporting suspected protection failure within the applicable coverage period
- Allowing Peak Pulse Auto Care a reasonable opportunity to inspect the treated surfaces

The six-month protection period begins on the date of the original RESTORE application.

The required CLEAN maintenance appointment does not restart or extend the original six-month period.

The applicable written guarantee must identify the maintenance deadline, charges, covered performance characteristics, exclusions, claim procedures, and available remedies before the customer purchases the guarantee-covered service.

Failure to satisfy a disclosed maintenance requirement may affect eligibility for the optional protection-duration guarantee, subject to applicable law.

Any guarantee claim will be evaluated according to the written coverage terms, maintenance history, vehicle condition, and inspection findings.

A qualifying claim may result in inspection, corrective maintenance, or reapplication, as specified in the written guarantee.

Nothing in this section limits a customer's legal rights or remedies concerning defective workmanship, negligence, or other matters protected by applicable law.

10. AFTERCARE AND ONGOING MAINTENANCE

Proper maintenance is essential to maximizing vehicle appearance, hydrophobic behavior, and protection longevity.

Customers are responsible for following aftercare instructions provided following their service.

These instructions may address:

- Initial curing periods
- Recommended washing frequency
- Appropriate cleaning methods
- Compatible cleaning products
- Drying procedures
- Environmental contamination removal
- Scheduled inspections
- Professional maintenance requirements

Peak Pulse Auto Care recommends its CLEAN maintenance detailing service to help preserve vehicle appearance and protection performance.

For customers enrolled in an express RESTORE protection-duration guarantee, the required CLEAN maintenance appointment must follow the schedule established in the written guarantee.

Maintenance detailing is separately priced unless expressly included in the purchased service package.

Routine maintenance helps preserve protection but cannot prevent all deterioration caused by environmental exposure, vehicle use, aging, or physical damage.

Failure to follow recommended aftercare may reduce protection longevity.

11. CERAMIC COATINGS

Professional ceramic coatings are separate protective services from routine hydrophobic treatments.

Ceramic coatings may improve gloss, chemical resistance, water repellency, and ease of maintenance when properly applied and maintained.

They do not make vehicles immune to:

- Scratches or swirl marks
- Rock chips or impact damage
- Water spotting
- Chemical etching
- Environmental contamination
- Improper washing
- Physical abrasion
- Neglect or insufficient maintenance

Coating performance and longevity depend on the selected coating system, surface preparation, application conditions, environmental exposure, and aftercare.

Any manufacturer warranty, service-specific warranty, or stated durability applies only according to the conditions expressly associated with that coating or service.

Professional ceramic coating guarantees, when offered, are governed by their applicable written coverage terms rather than automatically by the RESTORE maintenance requirements.

12. INTERIOR DETAILING

Interior detailing may improve cleanliness, appearance, and odor conditions, but complete restoration is not guaranteed.

Certain conditions may be permanent or require specialized services outside the scope of detailing.

Examples include:

- Deeply embedded stains
- Dye transfer
- Material discoloration
- Worn leather or upholstery
- Biological contamination
- Smoke-related contamination
- Persistent odors
- Water damage
- Deteriorated adhesives or finishes

Cleaning may reveal pre-existing damage previously obscured by dirt, oils, or other materials.

Peak Pulse Auto Care will exercise reasonable professional judgment when working with delicate or compromised surfaces.

13. SAFETY AND SERVICE LIMITATIONS

Peak Pulse Auto Care may refuse, suspend, modify, or discontinue a service when conditions create unreasonable safety risks or exceed the scope of automotive detailing.

Examples include:

- Hazardous chemicals or materials
- Severe biological contamination
- Unsafe mechanical or electrical conditions
- Unstable vehicle components
- Severe water intrusion
- Unsafe working conditions
- Materials requiring specialized remediation

When reasonably possible, the customer will be informed of the condition and any resulting service, pricing, or scheduling implications.

Any charges for work already performed or materials already committed remain subject to the agreed terms and applicable law.

14. WEATHER AND ENVIRONMENTAL CONDITIONS

Certain detailing, polishing, and protective treatments require suitable environmental conditions.

Peak Pulse Auto Care may modify or reschedule an appointment when weather, temperature, humidity, contamination, or other environmental factors could materially compromise safety or service quality.

Any resulting appointment changes will be communicated to the customer as reasonably practicable.

15. PRICING AND SERVICE ESTIMATES

Published service prices represent starting prices unless expressly identified otherwise.

Final pricing may depend on:

- Vehicle size and configuration
- Vehicle condition
- Level of contamination
- Requested services
- Required labor
- Special materials or procedures
- Optional upgrades
- Additional authorized work

Peak Pulse Auto Care may recommend revised pricing when the actual vehicle condition differs materially from the information provided during booking.

Material changes to the agreed service or price require customer authorization before additional work is performed.

Customers are not obligated to purchase additional services merely because they are recommended.

16. APPOINTMENT CHANGES AND CANCELLATIONS

Customers should notify Peak Pulse Auto Care as soon as reasonably possible when an appointment must be changed or canceled.

Any applicable cancellation, rescheduling, deposit, or no-show conditions will be disclosed through the booking process or another authorized communication channel.

Such conditions apply only to the extent communicated and agreed upon in connection with the appointment, subject to applicable law.

Peak Pulse Auto Care may also reschedule services because of weather, safety concerns, equipment issues, or other circumstances reasonably affecting service delivery.

17. PAYMENT AND DEPOSITS

Payment is due according to the terms communicated for the applicable service.

Customers are responsible for payment for services and additional work they authorize.

Where deposits or advance payments are required, the applicable amount, purpose, and refund or cancellation conditions will be disclosed before payment is accepted.

Electronic payments may be processed by third-party payment providers subject to their applicable terms and privacy practices.

Any disputed charge will be reviewed according to the circumstances, the authorized service, and applicable law.

18. CUSTOMER AUTHORIZATION

The customer represents that they own the vehicle or have sufficient authority to approve the requested work.

By authorizing service, the customer permits Peak Pulse Auto Care to perform procedures reasonably included in the selected service.

Procedures materially outside the authorized scope require additional customer approval.

Customer authorization may be documented through booking confirmations, electronic messages, written agreements, or other reasonable business records.

19. PRE-EXISTING DAMAGE AND FRAGILE COMPONENTS

Peak Pulse Auto Care is not responsible for deterioration or failure attributable solely to pre-existing defects, inherent material weaknesses, or conditions unrelated to negligent service performance, except where applicable law provides otherwise.

Examples include:

- Failing clear coat
- Previously damaged or repainted surfaces
- Loose trim or emblems
- Deteriorated plastics
- Cracked leather or upholstery
- Defective electronics
- Previous improper repairs
- Aftermarket installations
- Corrosion or structural deterioration

Pre-existing damage may become more visible after cleaning or correction.

Nothing in this section excuses Peak Pulse Auto Care from responsibility for damage caused by its own legally actionable conduct.

20. PHOTOGRAPHY AND VEHICLE DOCUMENTATION

Peak Pulse Auto Care may photograph or record vehicles before, during, and after service for legitimate business purposes, including:

- Documenting vehicle condition
- Identifying pre-existing defects
- Monitoring service quality
- Recording completed work
- Maintaining service records
- Resolving service-related questions

Public advertising, social-media publication, website galleries, or other promotional use will be distinguished from routine service documentation.

Where authorization is required, Peak Pulse Auto Care will obtain appropriate permission before publishing identifiable customer information or vehicle imagery.

Customers may raise concerns regarding vehicle photography by contacting Peak Pulse Auto Care.

Personal information will be handled in accordance with the Peak Pulse Auto Care Privacy Policy.

21. THIRD-PARTY PRODUCTS AND SERVICES

Peak Pulse Auto Care may use third-party products, scheduling systems, payment processors, communications platforms, and other business services.

These may be subject to separate provider terms, privacy policies, or manufacturer warranties.

Peak Pulse Auto Care cannot independently modify obligations or warranties established by third-party providers.

However, third-party terms do not eliminate obligations that Peak Pulse Auto Care independently owes customers under applicable law.

22. COMPLAINTS AND SERVICE CONCERNS

Customers are encouraged to inspect their vehicles promptly after service completion and communicate any concerns as soon as reasonably possible.

When a concern involves alleged service-related damage or incomplete work, customers should provide sufficient information to allow Peak Pulse Auto Care to evaluate the issue.

When reasonably practicable, Peak Pulse Auto Care should be given an opportunity to inspect and evaluate the concern before corrective work is performed by another provider.

Customers should take reasonable steps to prevent further damage where appropriate.

Any correction, re-performance, refund, or other remedy will depend on the circumstances, the service performed, the evidence available, and applicable law.

This section does not restrict legally protected complaint rights or impose an exclusive remedy.

23. REFUNDS AND SERVICE REMEDIES

Refunds, credits, service corrections, and re-performance requests are subject to the applicable Peak Pulse Auto Care Return & Refund Policy and applicable law.

The appropriate resolution may depend on:

- The service purchased
- The work actually performed
- The nature of the concern
- Whether additional work was authorized
- The vehicle's pre-existing condition
- Whether the service was completed as agreed
- Applicable consumer-protection requirements

Nothing in these Terms eliminates a refund, correction, or other remedy required by law.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Peak Pulse Auto Care is responsible for losses or damage for which it is legally responsible.

Peak Pulse Auto Care does not assume responsibility for losses caused solely by normal wear, inherent defects, pre-existing damage, undisclosed vehicle conditions, manufacturer defects, or events outside its reasonable control.

Nothing in these Terms excludes or limits liability for negligence, misconduct, or other conduct where such exclusion or limitation would be prohibited by law.

No provision requires a customer to waive a nonwaivable statutory or consumer-protection right.

25. WEBSITE INFORMATION AND COMMUNICATIONS

Peak Pulse Auto Care makes reasonable efforts to maintain accurate information regarding services, prices, availability, protection claims, and business policies on its website.

Website content may be revised to reflect changes in services, products, operating practices, or business requirements.

The specific service description, authorized scope of work, price, and applicable conditions accepted for a confirmed appointment control when they differ from general website information, subject to applicable law.

Website descriptions do not create warranties beyond those expressly provided or required by law.

26. GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of the Commonwealth of Puerto Rico and applicable federal law.

Any dispute or legal claim remains subject to the jurisdiction, procedures, and consumer protections established by applicable law.

Nothing in these Terms requires customers to waive rights or remedies that cannot legally be waived.

27. CHANGES TO THESE TERMS

Peak Pulse Auto Care may update these Terms & Conditions to reflect changes in services, business practices, technology, or legal requirements.

The current version will be published on our website with its applicable effective date.

Material changes affecting future bookings will be communicated through an appropriate method when required by law.

Revisions will not retroactively alter the terms of completed transactions unless required by law or agreed upon by the parties.

28. CONTACT INFORMATION

Questions, concerns, or requests regarding these Terms & Conditions may be directed to:

Peak Pulse Auto Care
Guaynabo, Puerto Rico
Email: peakpulseautocare@gmail.com
Website: https://peakpulseautocare.com

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A Higher Standard of Clean.